Frequently Asked Questions
How can I find a specific product I'm looking for?
There are a couple ways to find the right product you are looking for. You
can click on a category on the left hand side of our store which will narrow
your search to subcategories. Click on the subcategory you desire until you find
exactly what you want. Another way is to find a product using our search located
at the top left of the page. Type in a specific product term and then to narrow
your search select a category in the browse dropdown list located on the right
on the page, and click go.
How much is shipping?
Standard Shipping Rates for U.S. Deliveries
- Delivery within 3 to 5 business days
|
Product Category |
Per
Shipment |
Per
Item |
|
Apparel, Beauty, Jewelry, Watches, Loose
Stones, Shoes, Software, VHS videos |
$3.99 |
$0.99 |
|
Books |
$3.00 |
$0.99 |
|
Music CDs, Cassettes, Vinyl, DVDs
|
$1.99 |
$0.99 |
|
Video Games |
$3.99 |
$0.99 |
|
Video Game Consoles & Accessories
|
$7.49 |
$0.99 |
|
Toys |
$3.99 |
$0.85/lb |
|
Computers |
$7.99 |
$0.65/lb |
|
Automotive, Baby, Cell Phones & Accessories,
Electronics, Furniture, Gourmet Food, Grocery, Health & Personal
Care, Home & Garden, Kitchen & Housewares, Luggage, Outdoor
Living, Sports, Tools & Hardware (Some of
these products cannot ship to Puerto Rico) |
$4.99 |
$0.59/lb |
|
Pre-Denominated Gift Cards |
$0.00 |
$0.00 |
|
Any combination of the above items
|
Highest
applicable per-shipment charge |
As above |
|
Two-Day Shipping Rates for U.S. Deliveries
- Delivery within 2 business days
- No weekend delivery; no P.O. boxes or APO/FPO
|
Product Category |
Per
Shipment |
Per
Item |
|
Apparel, Beauty, Jewelry, Watches, Loose
Stones, Shoes, Software |
$6.99 |
$1.99 |
|
Video Game Consoles & Accessories
|
$10.98 |
$1.99 |
|
Books, VHS videos |
$9.99 |
$1.99 |
|
Music CDs, Cassettes, Vinyl, DVDs, Video Games
|
$5.99 |
$1.99 |
|
Automotive, Baby, Cell Phones & Accessories,
Computers, Electronics, Furniture, Gourmet Food, Grocery, Health
& Personal Care, Home & Garden, Kitchen & Housewares, Luggage,
Outdoor Living, Sports, Tools & Hardware, Toys |
$9.99 |
$0.99/lb |
|
Pre-Denominated Gift Cards |
$3.99 |
$0.00 |
|
Any combination of the above items
|
Highest
applicable per-shipment charge |
As above |
|
Add $10 for two-day shipments to AK, HI, and PR.
One-Day Shipping Rates for U.S. Deliveries
- Delivery within 1 business day
- No weekend delivery; no P.O. boxes or APO/FPO
|
Product Category |
Per
Shipment |
Per
Item |
|
Apparel, Beauty, Books, Jewelry, Watches, Loose
Stones, Shoes, Software, VHS videos |
$12.99 |
$4.99 |
|
Music CDs, Cassettes, Vinyl, DVDs
|
$7.99 |
$3.99 |
|
Video Games |
$7.99 |
$1.99 |
|
Video Game Consoles & Accessories
|
$7.99 |
$5.98 |
|
Toys |
$16.99 |
$1.99/lb |
|
Automotive, Baby, Cell Phones & Accessories,
Computers, Electronics, Furniture, Gourmet Food, Grocery, Health
& Personal Care, Home & Garden, Kitchen & Housewares, Luggage,
Outdoor Living, Sports, Tools & Hardware |
$15.99 |
$1.99/lb |
|
Pre-Denominated Gift Cards |
$6.99 |
$0.00 |
|
Any combination of the above items
|
Highest
applicable per-shipment charge |
As above |
|
Add $15 for one-day shipments to AK, HI, and PR.
More Shipping Options
We also offer special shipping options such as member shipping, guaranteed
delivery, and free shipping. Click the links below for more information.
-
Amazon Prime Member Shipping
-
FREE Super Saver Shipping
-
Local Express Delivery (limited availability)
-
Release-Date Delivery
-
Guaranteed Accelerated Delivery
Calculating Shipping Costs
We charge a single flat fee for each shipment, plus additional, smaller fees
for each item in that shipment. The total shipping charge will be displayed on
the last page of the order form, before you submit your order. Here is the
equation we use to calculate the total shipping cost:
- (Highest Applicable Per-Shipment Cost) + (All Per-Item Costs) = Total
Shipping Fee
For example, if you choose standard shipping for an order that contains a
video game console and a video game, you will be charged the higher Per-Shipment
Cost for the video game console and the Per-Item Cost of each item: 7.49 + .99 +
.99 = $9.47 total shipping cost. Note: Per-Item Costs for some products are a
flat rate per unit while for others the Per-Item Cost is based on the product's
weight.
Target at Amazon.com
Shipping and handling charges are based on the delivery option you choose and
the weight, size and dimensions of your items. You'll see the shipping cost
listed on the "Place Order" page during checkout.
Third-Party Orders
Some items offered on our Web site are fulfilled by independent sellers whose
shipping rates are different than the Amazon.com rates listed below. The seller
of each item in your order will be clearly noted on the View Shopping Cart page.
Read more about shipping rates for
Amazon Merchants and
Amazon Marketplace.
When To Expect Your Order
Our estimated delivery date for your order is based how quickly we can obtain
and ship your items, your shipping address, and the shipping speed and options
you chosse. For detailed information about how we estimate your delivery date,
please see our
Delivery Estimates Help page.
Shipping to Alaska, Hawaii, or APO/FPO Addresses Standard Shipping
Deliveries may take longer--up to 21 days for APO/FPO addresses.
Shipping Methods and Carriers
We use a variety of carriers for each shipping option, and will choose the
most appropriate delivery method for your desired shipping address. Most items
may be shipped to P.O. boxes. It is not possible to specify a preferred carrier
when placing your order. When you select One-Day or Two-Day Shipping, we may use
air or ground shipping as necessary to get your items to you within the promised
time frame.
Shipping to Alaska, Hawaii, or APO/FPO Addresses Some items cannot
be shipped to these destinations or shipping method choices may be limited. See
our list of
Shipping Restrictions or check the item's detail page for eligibility.
Shipping to a P.O. box Some items too big to ship to a P.O. box
must be shipped to a street address.
Signature Requirements Signature upon delivery required for
shipments over $400.
What is Super Saver Shipping?
Super Saver Shipping
FREE on Orders $25 and Over (some restrictions apply)
How do I take advantage of FREE Super Saver Shipping?
- 1. Place at least $25 of eligible Amazon.com products in your Shopping
Cart. (Eligible items will say "eligible for FREE Super Saver Shipping ..."
next to their price.)
- 2. Proceed to checkout.
- 3. Ship your items to a single U.S. address.
- 4. Select Super Saver Shipping as your shipping speed. Please note
that your order may take an additional 3 to 5 business days to ship out from
our fulfillment center(s). Transit time for Super Saver Shipping orders is 5
to 9 business days after shipping.
- 5. Select "Group my items into as few shipments as possible" as your
shipping preference.
- 6. Place your order, and enjoy the free shipping!
The Fine Print
- If you qualify for FREE Super Saver Shipping but your order also
contains one or more ineligible items, you'll be charged shipping fees for
those ineligible items.
- Canceling items, combining orders, or changing your shipping address,
speed, or preference might affect your order's eligibility for Super Saver
Shipping.
- Applies only to orders with at least $25 of qualifying merchandise,
excluding gift-wrap charges and taxes, at the Amazon.com and CDNOW.com Web
sites.
- Excludes items that do not include a statement that they are eligible
for FREE Super Saver Shipping next to their price. Also excludes certain
oversize items, e-documents, software downloads, music downloads, and gift
cards.
- Eligible items fulfilled by Amazon.com may not be eligible if fulfilled
by a third-party seller. Look for the "FREE Super Saver Shipping" next to
the price in all "New, used, and collectible" listings to see if the item is
eligible for FREE Super Saver Shipping from any particular seller.
- The price of shipping a magazine subscription is already included in the
subscription price. However, the price of a magazine subscription can be
applied toward the $25 order total needed to qualify for FREE Super Saver
Shipping.
- Applies to U.S. delivery addresses in the 50 states only, including
Alaska and Hawaii. Geographic shipping restrictions may apply to particular
products; for example, some Tools & Hardware items may not be shipped to
Alaska and Hawaii using FREE Super Saver Shipping.
- Applies to APO/FPO addresses when using a United States ZIP Code only.
- Weekend delivery cannot be requested. We use a variety of carriers to
deliver orders, and some do not deliver on weekends.
- Some special product, order, or handling fees may still apply.
- May be used in conjunction with a promotional code. The qualifying
amount is the total amount of the products purchased before the promotional
codes applied.
- You will not receive FREE Super Saver Shipping on your order if any
eligible items are canceled, bringing the total below $25.
- May be used with 1-Click orders. To take advantage of this offer,
please follow these steps:
- Once you've ordered at least $25 of eligible products, click the
"Review or edit your 1-Click orders" button on the 1-Click
confirmation page
- On the next page, which summarizes your order, click the Change
button next to Shipping Speed.
- Finally, select Super Saver Shipping as your shipping speed
- We reserve the right to change or discontinue FREE Super Saver Shipping
at any time.
What payments do you accept?
Payment Methods We Accept
Amazon.com accepts American Express, Diners Club, Discover, JCB, MasterCard,
Eurocard, Visa, Visa Check Cards, payment from your bank account, Amazon.com
gift cards, Amazon.com Gift Card claim codes*, Amazon Store Card, and
Webcertificates.
We do not currently accept international wire transfers, PayPal, or Smart
Cards. For grocery purchases, we are unable to apply manufacturer's coupons,
food stamps, or any other payment method not listed above.
* Amazon.com Gift Card claim codes can be purchased in whole dollar
denominations between $50 and $5,000 at Western Union locations across the
United States. (Transaction fees apply.) Please visit www.wugiftcard.com/amazon for
more information.
Please see the related links for more information about these payment
methods.
Other noteworthy information:
How are shipping and delivery dates calculated?
You'll see an estimated shipping or delivery date for each shipment on the
order form, just before you place your order. An estimated delivery date (or
date range) will also appear in Your Account once you've placed your order.
Our estimated shipping dates are based on several factors, including the
destination address, the shipping options you've chosen, and how quickly we can
obtain and assemble items for shipment (the
availability time listed on a product's detail page). Also, orders for
multiple items or multiple copies of a single item can take longer to assemble
before we're able to ship them to you.
We calculate delivery estimates by taking the estimated shipping date and
adding the time it takes a package to travel from our facilities to your
destination address, based on the shipping speed you've chosen.
For example, if you order an item that is listed as "Usually ships in 2-3
days" and select standard U.S. shipping (which typically takes 3-5 business
days), you can use the chart above to determine that your order should arrive
5-8 business days after you place it.
International customers: When orders shipped internationally reach the
destination country, they may be subject to customs clearance procedures which
can cause delays beyond original delivery estimates.
What if I want to get my items faster?
You can select a different shipping speed by clicking the radio button next
to that option on the order form. Note that changing your shipping speed to a
faster method will not change the estimated shipping date, but your estimated
delivery date should improve (subject to item availability). If you want to
change your shipping speed after placing the order, visit
Your Account.
If I request One-Day Shipping, will I get my order the next day?
Not all of the items listed on our site are available immediately, so
selecting One-Day or Two-Day Shipping does not necessarily mean your order will
arrive in one or two days. There is no weekend pickup or delivery for One-Day or
Two-Day Shipping. Also, when you select One-Day or Two-Day Shipping, we may use
air or ground shipping as necessary to get your items to you within the promised
time frame.
How much does shipping cost?
Visit our
U.S.
Shipping Rates and Times,
U.S.
Protectorates Shipping Rates and Times, or
International Shipping Rates and Times pages.
What if the estimated delivery date has passed and I still don't have my
order?
If the order is being fulfilled by another seller, you'll need to contact
that seller directly; you'll find a link in the order summary in
Your Account.
Orders that are fulfilled by Amazon.com and shipped via a trackable method
(such as UPS) will have
tracking information available in Your Account. Please check this
information if available and read through the following options:
- If the tracking information indicates the package has been delivered,
please check with your neighbors or family members. Packages are
occasionally left with neighbors, a building manager, or are placed
somewhere relatively safe such as your porch, garage, or even behind bushes.
- If the tracking information indicates the package is being returned to
us, or if the address is incorrect, it may have been
undeliverable.
- If there is no tracking information, or you cannot locate the package
and it is not being returned as undeliverable, please
e-mail us.
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