Returns Policy Overview
You may return new, unopened items sold and fulfilled by Amazon.com within 30
days of delivery for a full refund. Items should be returned in their original
product packaging. We'll also pay the return shipping costs if the return is a
result of our error. Just visit our online
Returns Center,
and we will guide you through the process and even supply you with a return
mailing label you can print out.
You should expect to receive your refund within four weeks of giving your
package to the return shipper, however, in many cases you will receive a refund
more quickly. This time period includes the transit time for us to receive your
return from the shipper (5 to 10 business days), the time it takes us to process
your return once we receive it (3 to 5 business days), and the time it takes
your bank to process our refund request (5 to 10 business days). We'll notify
you via e-mail of your refund once we've received and processed the returned
item.
Items that are Not Returnable
Amazon.com does not accept returns of the following items:
- Items that are classified as hazardous materials or use flammable
liquids or gases
- Computer laptops, desktops, and Kindle more than 30 days after delivery
- Any product missing the serial number or UPC
- Downloadable software products
- Gift cards and gift certificates
- Pay As You Go (or prepaid) phone cards
- Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
- Items purchased from sellers other than Amazon.com
- Some Jewelry orders (Learn
more)
- Grocery products and Gourmet gift baskets cannot be returned; however,
Amazon.com will issue a full refund for damaged products sold by Amazon.com
Partial Refunds
Partial Refunds will be issued for the following items:
- Most items that are returned more than 30 days after delivery
- Any item that has obvious signs of use
- Any opened laptop or desktop computer. A 15% restocking fee will apply
- Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl
record that has been opened/taken out of its plastic wrap. (If you discover
that the item is defective after the package is opened, a full refund or
replacement will still be granted)
- Any item not returned in the condition it was received
To find out more about how refunds are calculated, visit our
Refunds page.
Exchanges
If you received a faulty item and need to exchange it for the same item,
visit our Returns Center to request a replacement. If you would like to exchange
an item for a different one, please return the original item through our online
Returns Center
(you will be refunded your original purchase price once we receive the item) and
place another order for the item you wish to purchase. You do not have to wait
for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once
they arrive at our Returns Center. You can view completed returns and refunds by
visiting Your Account
and accessing the relevant order summary.
Items Purchased from Other Sellers
As the Amazon.com Web site offers items for sale both by Amazon.com and by
registered third-party sellers, it is important in the returns process to know
from whom the item was purchased.
- Visit Your Account
and view the order. Click on the order number and the seller is listed at
the top of your order information.
If the item to be returned was not sold by Amazon.com, you will need to
contact the seller directly or follow the specific Amazon Merchant's return
instructions found in the order summary of Your Account.
For more about third-party seller return policies and additional
instructions, visit the following pages:
Subsidiaries
Amazon.com subsidiaries operating on third-party platforms, such as Warehouse
Deals, may have different policies. Merchant policies are accessible before
ordering, wherever product details are made available.
Large Items Shipped By Specialty Carriers
We are happy to accept returns for large items that are shipped via our
specialty shippers. These items do require a special type of return and cannot
be returned with a pre-paid return mailing label like standard shipments. If you
need to return an item shipped via a specialty shipper, you visit our online
Returns Center
and request the return. We will follow up with instructions for returning the
item. Note: Returns that are not the result of our error will be subject
to a return shipping fee which will be deducted from the refund.
In-Store Returns
Items purchased from Amazon.com cannot be returned to a physical store (such
as Target or Office Depot stores). Items purchased from Amazon Merchants such as
Eddie Bauer or Macy's are subject to the individual merchant's return policy;
please click the related link in the order summary in
Your Account for more
information.
Using our Return Mailing Label
The return mailing labels obtained from our online Returns Center are valid
only for returns shipped within the U.S.
Each return mailing label is coded for a specific shipment. Please do not
include items from other orders, or other shipments from the same order, in the
same box, or you will not receive the correct refund. Each shipment must be
returned using a separate mailing label.
If you use this mailing label and the return is a result of our error (you
received an incorrect or defective item, etc.), we'll pay the return shipping
costs.
If you use this mailing label and your return is not the result of our error,
the shipping cost of that returned item will be deducted from your refund. The
amount deducted will be equivalent to our
standard shipping cost for that item. | 
